{"id":12,"date":"2026-10-10T19:33:12","date_gmt":"2026-10-10T19:33:12","guid":{"rendered":"https:\/\/yakjaa.live\/xcaliburbiotechdemo\/?page_id=12"},"modified":"2026-10-10T19:37:38","modified_gmt":"2026-10-10T19:37:38","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/yakjaa.live\/xcaliburbiotechdemo\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a46d167 e-flex e-con-boxed e-con e-parent\" data-id=\"a46d167\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2926c9 elementor-widget elementor-widget-html\" data-id=\"a2926c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\r\n<style>\r\n\/* ================================\r\n   XCALIBUR BIOTECH - PREMIUM POLICY\r\n================================ *\/\r\n\r\n.xcb-policy {\r\n    --navy: #0b1f33;\r\n    --blue: #1677c8;\r\n    --light-blue: #eef7ff;\r\n    --text: #526273;\r\n    --border: #e6edf3;\r\n    --white: #ffffff;\r\n\r\n    max-width: 1200px;\r\n    margin: 0 auto;\r\n    padding: 20px 10px 40px;\r\n   font-family: 'Montserrat' !important;\r\n    color: var(--text);\r\n    font-size: 16px;\r\n    line-height: 1.85;\r\n}\r\n\r\n\/* Section *\/\r\n.xcb-section {\r\n    margin-bottom: 42px;\r\n}\r\n\r\n\/* Heading *\/\r\n.xcb-section h2 {\r\n    position: relative;\r\n    color: var(--navy);\r\n    font-size: 25px;\r\n    font-weight: 700;\r\n    line-height: 1.35;\r\n    margin: 0 0 20px;\r\n    padding: 0 0 14px 18px;\r\n    letter-spacing: -0.3px;\r\n    font-family: 'Montserrat' !important;\r\n}\r\n\r\n\/* Blue vertical accent *\/\r\n.xcb-section h2::before {\r\n    content: \"\";\r\n    position: absolute;\r\n    left: 0;\r\n    top: 2px;\r\n    width: 4px;\r\n    height: 32px;\r\n    border-radius: 10px;\r\n    background: linear-gradient(180deg, #1677c8, #53b5f2);\r\n}\r\n\r\n\/* Subtle line under heading *\/\r\n.xcb-section h2::after {\r\n    content: \"\";\r\n    position: absolute;\r\n    left: 18px;\r\n    right: 0;\r\n    bottom: 0;\r\n    height: 1px;\r\n    background: var(--border);\r\n}\r\n\r\n\/* Paragraph *\/\r\n.xcb-section p {\r\n    margin: 0 0 17px;\r\n}\r\n\r\n\/* Lists *\/\r\n.xcb-section ul {\r\n    margin: 12px 0 22px;\r\n    padding: 0;\r\n    list-style: none;\r\n}\r\n\r\n.xcb-section li {\r\n    position: relative;\r\n    margin-bottom: 10px;\r\n    padding-left: 28px;\r\n}\r\n\r\n\/* Premium bullet *\/\r\n.xcb-section li::before {\r\n    content: \"\u2713\";\r\n    position: absolute;\r\n    left: 0;\r\n    top: 3px;\r\n    width: 19px;\r\n    height: 19px;\r\n    border-radius: 50%;\r\n    background: var(--light-blue);\r\n    color: var(--blue);\r\n    font-size: 11px;\r\n    font-weight: 700;\r\n    line-height: 19px;\r\n    text-align: center;\r\n}\r\n\r\n\/* Strong text *\/\r\n.xcb-section strong {\r\n    color: var(--navy);\r\n    font-weight: 650;\r\n}\r\n\r\n\/* Important information *\/\r\n.xcb-highlight {\r\n    background: linear-gradient(135deg, #f4faff 0%, #edf7ff 100%);\r\n    border: 1px solid #d9ecfa;\r\n    border-left: 4px solid var(--blue);\r\n    border-radius: 10px;\r\n    padding: 17px 20px;\r\n    margin: 20px 0 24px;\r\n    color: var(--navy);\r\n}\r\n\r\n\/* Coupon *\/\r\n.xcb-coupon {\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 14px;\r\n    background: #0b1f33;\r\n    color: #ffffff;\r\n    border-radius: 12px;\r\n    padding: 18px 22px;\r\n    margin: 22px 0 25px;\r\n    box-shadow: 0 10px 30px rgba(11, 31, 51, 0.10);\r\n}\r\n\r\n.xcb-coupon-label {\r\n    font-size: 12px;\r\n    text-transform: uppercase;\r\n    letter-spacing: 1px;\r\n    opacity: 0.65;\r\n}\r\n\r\n.xcb-coupon-code {\r\n    color: #ffffff;\r\n    font-size: 18px;\r\n    font-weight: 700;\r\n    letter-spacing: 1px;\r\n}\r\n\r\n\/* Contact Card *\/\r\n.xcb-contact {\r\n    position: relative;\r\n    overflow: hidden;\r\n    background: linear-gradient(135deg, #0b1f33 0%, #123b5d 100%);\r\n    border-radius: 16px;\r\n    padding: 32px 34px;\r\n    margin-top: 22px;\r\n    color: #ffffff;\r\n    box-shadow: 0 15px 40px rgba(11, 31, 51, 0.14);\r\n}\r\n\r\n.xcb-contact::after {\r\n    content: \"\";\r\n    position: absolute;\r\n    width: 180px;\r\n    height: 180px;\r\n    right: -70px;\r\n    top: -80px;\r\n    border-radius: 50%;\r\n    border: 1px solid rgba(255,255,255,0.12);\r\n    box-shadow:\r\n        0 0 0 25px rgba(255,255,255,0.03),\r\n        0 0 0 50px rgba(255,255,255,0.02);\r\n}\r\n\r\n.xcb-contact-title {\r\n    color: #ffffff;\r\n    font-size: 21px;\r\n    font-weight: 700;\r\n    margin-bottom: 18px;\r\n}\r\n\r\n.xcb-contact p {\r\n    margin-bottom: 8px;\r\n    color: rgba(255,255,255,0.82);\r\n}\r\n\r\n.xcb-contact strong {\r\n    color: #ffffff;\r\n}\r\n\r\n.xcb-contact a {\r\n    color: #7ed0ff;\r\n    text-decoration: none;\r\n    font-weight: 600;\r\n}\r\n\r\n.xcb-contact a:hover {\r\n    color: #ffffff;\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n\r\n    .xcb-policy {\r\n        padding: 10px 5px 30px;\r\n        font-size: 15px;\r\n        line-height: 1.75;\r\n    }\r\n\r\n    .xcb-section {\r\n        margin-bottom: 34px;\r\n    }\r\n\r\n    .xcb-section h2 {\r\n        font-size: 21px;\r\n        padding-left: 15px;\r\n        margin-bottom: 17px;\r\n    }\r\n\r\n    .xcb-section h2::before {\r\n        width: 3px;\r\n        height: 28px;\r\n    }\r\n\r\n    .xcb-section h2::after {\r\n        left: 15px;\r\n    }\r\n\r\n    .xcb-coupon {\r\n        display: block;\r\n        padding: 18px;\r\n    }\r\n\r\n    .xcb-coupon-code {\r\n        display: block;\r\n        margin-top: 5px;\r\n    }\r\n\r\n    .xcb-contact {\r\n        padding: 25px 22px;\r\n        border-radius: 13px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n\r\n<div class=\"xcb-policy\">\r\n\r\n    <!-- REFUND POLICY -->\r\n    <div class=\"xcb-section\">\r\n\r\n        <h2>Refund Policy<\/h2>\r\n\r\n        <p>\r\n            Because we maintain a no-return policy, refunds are not normally\r\n            provided for change-of-mind purchases.\r\n        <\/p>\r\n\r\n        <p>\r\n            Refunds may be considered in situations involving:\r\n        <\/p>\r\n\r\n        <ul>\r\n            <li>Incorrect items sent<\/li>\r\n            <li>Confirmed damage during shipment<\/li>\r\n            <li>Confirmed defective product<\/li>\r\n            <li>Items that cannot be fulfilled<\/li>\r\n            <li>Duplicate charges<\/li>\r\n            <li>Other verified order-processing errors<\/li>\r\n        <\/ul>\r\n\r\n        <div class=\"xcb-highlight\">\r\n            Approved refunds will generally be issued to the original payment\r\n            method. Processing times after approval may vary depending on the\r\n            bank or payment provider.\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- CANCELLATION -->\r\n    <div class=\"xcb-section\">\r\n\r\n        <h2>Order Cancellation Policy<\/h2>\r\n\r\n        <p>\r\n            Cancellation requests must be submitted\r\n            <strong>before the order has been processed or shipped.<\/strong>\r\n        <\/p>\r\n\r\n        <p>\r\n            Once an order has entered fulfillment or has been transferred to\r\n            USPS, UPS, or FedEx, cancellation may no longer be possible.\r\n        <\/p>\r\n\r\n        <p>\r\n            Please contact us immediately if you need to request a cancellation.\r\n        <\/p>\r\n\r\n        <p>\r\n            Cancellation requests are not guaranteed.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- LOST PACKAGES -->\r\n    <div class=\"xcb-section\">\r\n\r\n        <h2>Lost Packages<\/h2>\r\n\r\n        <p>\r\n            If a shipment appears to be lost in transit, please contact the\r\n            shipping carrier and Xcalibur Biotech.\r\n        <\/p>\r\n\r\n        <p>\r\n            We may assist with a carrier investigation where appropriate.\r\n        <\/p>\r\n\r\n        <p>\r\n            Refund or replacement eligibility will depend on the results of the\r\n            carrier investigation and the circumstances of the shipment.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- UNDELIVERABLE -->\r\n    <div class=\"xcb-section\">\r\n\r\n        <h2>Refused and Undeliverable Packages<\/h2>\r\n\r\n        <p>\r\n            If an order is returned because of:\r\n        <\/p>\r\n\r\n        <ul>\r\n            <li>Refused delivery<\/li>\r\n            <li>Incorrect address<\/li>\r\n            <li>Incomplete address<\/li>\r\n            <li>Failure to collect the package<\/li>\r\n            <li>Customer-related delivery issues<\/li>\r\n        <\/ul>\r\n\r\n        <p>\r\n            Additional shipping fees may apply if reshipment is requested.\r\n        <\/p>\r\n\r\n        <p>\r\n            Any refund eligibility will be determined after the returned\r\n            shipment is received and reviewed.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- PRODUCT AVAILABILITY -->\r\n    <div class=\"xcb-section\">\r\n\r\n        <h2>Product Availability<\/h2>\r\n\r\n        <p>\r\n            All products are subject to availability.\r\n        <\/p>\r\n\r\n        <p>\r\n            If an item becomes unavailable after you place an order, we may:\r\n        <\/p>\r\n\r\n        <ul>\r\n            <li>Contact you with available options<\/li>\r\n            <li>Delay fulfillment with your agreement<\/li>\r\n            <li>Cancel the unavailable item<\/li>\r\n            <li>Issue an applicable refund<\/li>\r\n        <\/ul>\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- PRICING -->\r\n    <div class=\"xcb-section\">\r\n\r\n        <h2>Pricing<\/h2>\r\n\r\n        <p>\r\n            All prices are displayed in <strong>U.S. Dollars (USD)<\/strong>\r\n            unless stated otherwise.\r\n        <\/p>\r\n\r\n        <p>\r\n            Prices may change without prior notice.\r\n        <\/p>\r\n\r\n        <p>\r\n            We reserve the right to correct obvious pricing or listing errors.\r\n        <\/p>\r\n\r\n        <p>\r\n            If an order is affected by a significant pricing error, we may\r\n            contact the customer or cancel the affected order.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- PROMOTIONS -->\r\n    <div class=\"xcb-section\">\r\n\r\n        <h2>Promotional Offers and Coupon Codes<\/h2>\r\n\r\n        <p>\r\n            Promotional codes must be entered at checkout before the order\r\n            is completed.\r\n        <\/p>\r\n\r\n        <div class=\"xcb-coupon\">\r\n            <div>\r\n                <div class=\"xcb-coupon-label\">Promotional Offer<\/div>\r\n                <div class=\"xcb-coupon-code\">POSILAC20<\/div>\r\n            <\/div>\r\n\r\n            <div style=\"opacity:0.8;\">\r\n                Receive 20% off an eligible first order.\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <p>\r\n            Promotional codes:\r\n        <\/p>\r\n\r\n        <ul>\r\n            <li>Must be applied at checkout<\/li>\r\n            <li>Cannot normally be applied after the order has been submitted<\/li>\r\n            <li>May have eligibility requirements<\/li>\r\n            <li>May expire<\/li>\r\n            <li>May not be combined with other offers unless stated<\/li>\r\n            <li>May apply only to selected products or customers<\/li>\r\n        <\/ul>\r\n\r\n        <p>\r\n            Promotional offers may be changed or discontinued at any time.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- SALES TAX -->\r\n    <div class=\"xcb-section\">\r\n\r\n        <h2>Sales Tax<\/h2>\r\n\r\n        <p>\r\n            Applicable sales tax may be collected based on the shipping\r\n            destination and applicable tax requirements.\r\n        <\/p>\r\n\r\n        <p>\r\n            Customers claiming a tax exemption or resale exemption may be\r\n            required to provide valid supporting documentation before the\r\n            exemption can be applied.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- PAYMENT -->\r\n    <div class=\"xcb-section\">\r\n\r\n        <h2>Payment Policy<\/h2>\r\n\r\n        <p>\r\n            Orders must be paid using an accepted payment method available\r\n            through our checkout.\r\n        <\/p>\r\n\r\n        <p>\r\n            Orders may be held, cancelled, or delayed if:\r\n        <\/p>\r\n\r\n        <ul>\r\n            <li>Payment is declined<\/li>\r\n            <li>Payment verification fails<\/li>\r\n            <li>Fraud concerns arise<\/li>\r\n            <li>Additional verification is required<\/li>\r\n        <\/ul>\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- STORAGE -->\r\n    <div class=\"xcb-section\">\r\n\r\n        <h2>Product Storage and Handling<\/h2>\r\n\r\n        <p>\r\n            Customers are responsible for following all storage, handling,\r\n            and usage instructions appearing on the product label, packaging,\r\n            or manufacturer documentation.\r\n        <\/p>\r\n\r\n        <p>\r\n            Xcalibur Biotech is not responsible for deterioration or damage\r\n            caused by improper storage or handling after delivery.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- CONTACT -->\r\n    <div class=\"xcb-section\">\r\n\r\n        <h2>Contact Us<\/h2>\r\n\r\n        <p>\r\n            For questions about orders, shipping, delivery, damaged items,\r\n            payments, or policies, contact:\r\n        <\/p>\r\n\r\n        <div class=\"xcb-contact\">\r\n\r\n            <div class=\"xcb-contact-title\">\r\n                Xcalibur Biotech\r\n            <\/div>\r\n\r\n            <p>\r\n                <strong>Email:<\/strong>\r\n                <a href=\"mailto:sales@xcaliburbiotech.com\">\r\n                    sales@xcaliburbiotech.com\r\n                <\/a>\r\n            <\/p>\r\n\r\n            <p>\r\n                <strong>Website:<\/strong>\r\n                <a href=\"https:\/\/www.xcaliburbiotech.com\" target=\"_blank\">\r\n                    www.xCaliburBiotech.com\r\n                <\/a>\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy Because we maintain a no-return policy, refunds are not normally provided for change-of-mind purchases. Refunds may be considered in situations involving: Incorrect items sent Confirmed damage during shipment Confirmed defective product Items that cannot be fulfilled Duplicate charges Other verified order-processing errors Approved refunds will generally be issued to the original payment method. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/yakjaa.live\/xcaliburbiotechdemo\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yakjaa.live\/xcaliburbiotechdemo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yakjaa.live\/xcaliburbiotechdemo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yakjaa.live\/xcaliburbiotechdemo\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yakjaa.live\/xcaliburbiotechdemo\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":4,"href":"https:\/\/yakjaa.live\/xcaliburbiotechdemo\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":1285,"href":"https:\/\/yakjaa.live\/xcaliburbiotechdemo\/wp-json\/wp\/v2\/pages\/12\/revisions\/1285"}],"wp:attachment":[{"href":"https:\/\/yakjaa.live\/xcaliburbiotechdemo\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}